Also called mail redirection, mail forwarding is a service which enables you to have your mail forwarded from another address to your address at Aussie Mailman then to anywhere in the world. All of your mail is initially sent to Aussie Mailman's secure post box. The post box is cleared daily and is held securely until you request it. Your mail is then forwarded within 24 hours to a destination of your choosing: exactly where you want it, only when you want it.

After registering with Aussie Mailman, you will receive an information pack with your own Customer Number. This Customer Number becomes part of your address when your mail is forwarded to Aussie Mailman and helps us identify the correct recipients on our computer database. We will either scan the mail, depending on your plan, and store and forward your mail based on your instructions.

We understand the communication and postal needs of Australian businesses and families when overseas or interstate travel is involved: reliability and confidentiality are primary ¬¬ — then of course, quick sorting, selection and forwarding services.

Complete the Registration Form at the Register Tab. If you can't complete the form online you can register over the phone. Please contact us and we will register your details over the phone or we can either post, email, fax or mail you all the necessary details. Then you can email, fax or mail your details to us at Aussie Mailman. After we have received your completed details with full payment, we will send you everything to get started and have your mail delivered to Your Other Address.

Your new address will be Your Name, PO Box 491 XX0000(which will be your unique Customer Number), Kellyville, NSW 2155. Please note you don't have to have Aussie Mailman in the address as long as your customer number is listed. A Street address is available for an additional charge (price available on request). Also ID-Free Addresses available for an additional monthly charge (price available on request).

1-Mail can be posted direct to our mailbox.

2-You can also have your mail redirected from your current address to our mailbox via Australia Post.

We will send Your Other Address "Customer number" details in your welcome pack. With those details you can use the link below to Australia Post and follow their instructions enter your new details, then print out the form and take it to any Post Office. Or you can visit your local Post Office to collect the form, complete your new details there at the Post Office and subscribe via their redirection service to Your Other Address. For Australia Post redirections visit: http://www.movingservices.com.au/manage_your_mail/redirect_mail/

It starts as soon as we receive your first piece of mail. We then send the mail to you as per your standing order. This can be weekly, fortnightly, monthly or whenever you request us to forward it to you: until then we store your mail securely. There is no fixed time frame for this: you simply contact us when it's convenient for you, and we will send it to you.

At the time of registration, you will be required to pay a advance services fee deposit calculated on the duration of your registration period. The postage deposit is used to pay for your postage costs and other ancillary costs like scanning as per your plan.

Postage typically depends on a number of factors such as size, weight and destination. We will always use Australia Post unless you advise us differently and then always in the most economically sized envelopes. As an example a B4 envelope can hold up to on average 15 to 25 pieces of your mail and weighting under 500g and not more than 20mm in thickness would be classed as a "letter mail". This mail piece would cost you $8.50 via priority mail including our charges to Australian address, as long as we use one of our standard envelopes which is the case in 99% of the times we dispatch your mail.

Standard envelopes up to B4 are included in our forwarding fees, the only time we will charge for a envelope if the number of your envelopes or the size of your mail pieces are too great for our normal envelope to hold your mail safely when posted.

Again, we use Australia Post as our carrier unless you advise us differently. Depending on the size and number of items, Aussie Mailman will always attempt to use the most economical means of posting.

We accept with no surcharge Visa, MasterCard, Direct deposit and cheques.

 

When the balance of your ‘advance services fee deposit ' falls to $20 we will contact you and ask you to top up your account to its original balance via the top up function in your account section on our website, which links to a secure connection to the ANZ bank. If you prefer you can have a standing credit card debit facility in place and we will use this. We accept top up payments via credit cards (Visa/MasterCard), money order, Western Union or simply direct deposit money into our account. You are always advised prior to any debit charges to your credit card.

We don't refund based on change of mind or circumstances. All monthly fees are paid in advance and are non refundable but any whole months left can be transferred to another person to use the remaining time. Any money left over in your'Postage Deposit' at the cancellation of your membership is 100% refundable. Unless you are a PPU client then the postage deposit is valid for 12 months and non refundable.

Any money left over in your'Postage Deposit' at the end of your membership is 100% refundable. Unless you are a PPU client then the prepayment credit is valid for 12 months and non-refundable.

Yes. You can change at any time. Simply contact us and a pro rata fee will be charged based on your initial plan and the time remaining on your plan.

Yes, the registration form has primary member name and a secondary member name provision. Also up to 3 Children under 16 can also be registered for free as long they have a surname the same as the primary or secondary member.

No, the registration process has a nick name provision where those details can be entered. These entities can be registered for no additional charge (your customer ID must be displayed on the mail) as your membership fee includes those entities as long as the mail is forwarded to the same address as the other mail.

Australia Post and/or Australian Customs have a list of prohibited/illegal good of banned items which include: Drugs, Plants, Food, Liquids, Living Items, Firearms & Ammunition, objects made from Animal Products, some types of Wood, and some Pornographic items. If it's banned, the authorities will confiscate it, and we will immediately cancel your account. Please note that Customs Authorities x-ray all mail that comes into Australia to confirm contents and may impose charges on high-value items entering Australia ¬ — and such charges if levied become your responsibility. For further information, see the Australia Post guide on dangerous and prohibited goods. Also goods that were paid illegally.

You can contact us via Phone 0477 776 892 if we are not available leave a message and we will call you back or email us via the contact us page. Email is our preferred method of contact for notification of a new forwarding address. It's much more legible when printed and avoids confusion. Remember due to the nature of our business we don't keep a retail shop front and if we are unable to take your call immediately. We will call you back as soon as practicable.

Yes. If you need your mail in a hurry or you want a secure method of posting you can instruct us to send your mail by Express Post, Registered or even by Courier. Of course, the appropriate postage charges will apply.

You may be requested to enter security details remember this is a request by your bank as your card was previously registered for online purchases. Your bank for your protection require you to either answer security questions or enter a password. Remember as long as url address has the green padlock with https is a secure website.

Credit Payments are are protected by VerifiedbyVISA and MasterCardSecurecode

VerifiedbyVISA and MasterCardSecurecode offers an added level of protection when buying online. After entering your credit card details, a prompt may appear initiated by your bank. Each bank requires slightly different information.

Here is a summary of what some of the major banks will ask of their customers:

 

ANZ - ANZ cards are pre-enrolled with 3DS. ANZ will send a onetime SMS code to the registered mobile number on your account. For issues please call ANZ on 132 273.

 

NAB - NAB card will require validation by inputting you Online Shopping ID (OSID). Your OSID is located on the back of your card. For issues please call NAB on 132 265.

 

CBA - CBA cards are pre-enrolled with 3DS. CBA will send a onetime SMS code to the registered mobile number on your account. For issues please login to Netbank or call CBA on 132 221.

 

WESTPAC - Westpac cards are pre-enrolled with 3DS. Westpac will send a onetime SMS code to the registered mobile number on your account. For issues please login to Online Banking or call Westpac on 1300 655 505.

 

BENDIGO BANK – Bendigo Bank cards will request your Customer Number. This can be found on your card statement, desktop e-banking or within mobile e-banking. For issues please call Bendigo Bank on 1300 236 344.

 

BANKWEST - Bankwest cards are pre-enrolled with 3DS. Bankwest will send a onetime SMS to the registered mobile number on your account. For issues please call Bankwest on 1300 368 748.

 

ST GEORGE – St George cards are pre-enrolled with 3DS. St George will send a onetime SMS code or voice call to the registered mobile number on your account. For issues please call St George on 13 33 30.

 

If your banking institution is not listed above, or if you have any questions regarding 3DS, please contact your bank directly for more information.

 

Mail Drop is the reverse of Mail Forwarding. Simply bundle all your mail together, send it to Aussie Mailman and we will post it for you in Sydney where it will receive a Sydney postmark. You can be anywhere in the world and it will appear to the receiver that your mail was originally sent from Sydney. It's designed for people who don't necessarily want to let others know where they are.

No, Due to NBN conversion we are unable to receive faxes.

Yes. You can easily extend your membership by purchasing additional months calculated at the rate applicable for a longer term at the current rates for your new term.

As you can appreciate, the number of Post Offices throughout Australia would be a huge list. For your assistance we have included a link to Australia Post's web site where there is a link for you to locate them quite easily.

Locate an Australia Post Office here: http://auspost.com.au/

We email you when we have dispatched mail.

Every envelope/parcel sent will be consecutively numbered commencing at #1 so you can keep track of their receipt. This will make it easier to locate should there be a problem – such as you leaving the area prior to your mail arriving. If this does happen we will work with you to have the item(s) redirected and reunited. Remembering that only registered mail or express mail for domestic mail or for international mail using Standard/Express/Courier/Registered mail has a audit trail.

We are experienced mail processors/handlers so you can rest assured that all care will be taken with your mail and that it is packaged suitably for Australia Post handling requirements.

 

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You can log into your account anytime on our Secure Website using your username and password and go to "Deposit Transactions". This will give you a detailed statement of what charges have been debited or credited to your account and what your current balance of your account.

Yes, our regular letter customers subject to your Government issued ID being supplied are welcome to have parcels sent overseas or within Australia with our normal fees applying plus re-wrapping costs if required and import duties if applicable are at your expense if being posted overseas. The parcel must be weight under 25 kg and all parcels may be opened prior to posting the parcel.
We can provide a quote from Australia Post for your convenience once we know weights and dimensions etc of the parcel.
Please note if you will be only receiving parcels, we may be unable to provide you our service due to high levels of credit card fraud unless with our approval the payment is made by Western Union only.
All parcels will need to have a written authority provided by yourself in advance with your ID attached giving written authority to Aussie Mailman to accept the parcel as we aren't the addressed person for the parcel.
Remember it is your obligation to provide in advance all invoices and/or tracking details of your parcel prior to being delivered to our address.
Finally some parcels can not be delivered to PO Boxes a street address may be available for an additional fee subject to your Government issued ID being supplied and payment in advance.

Yes, we can provide our customers a address that is acceptable to IP Australia. Further information of details and costs can be provided on request.

People who live in Australia but have no permanent residential address can apply for enrollment.

This is not available to people who have a permanent home address but who are temporarily living elsewhere. For example, itinerant workers living away from home for periods of time, or persons travelling round Australia on extended holidays, but who have a permanent home to which they intend to return, do not qualify. People in these categories should remain enrolled for their home address, but also should notify their Divisional Returning Officer of their absence to prevent their names being removed from the roll in error.

Persons with no fixed address must enrol in the Division in which they were last entitled to enrolment.

We have provided a link at our useful links page to the AEC website that can provide you more information on how to enrol.

Yes, for a fee we can bank a cheque that we receive on your behalf at major banks. Once we have banked the cheque we can email you a copy of the deposit slip and post the original with your next forwarded mail. Other financial institutions are quoted individually.

Yes, for a small fee we can pay for your bills that are accepted by Australia Post outlets. Once we have paid the bill. We can email you a copy of the payment slip and post the original with your next forwarded mail.

If we are unable to verify your address, or if Credit Card payment needs verification we may refund an anonymous amount back to the card so you must have access to your credit card records or if you live overseas. Then you will need to provide a copy to Aussie Mailman of the same documents that Australia Post require you to produce, when you lodge a redirection advice with them.

Which is either Government issued Photo ID e.g. Drivers Licence or Passport. If not available then one of each of following; 1. a document with your name and address. 2. a document that shows your signature. Click on link to Australia Post for further details http://www.movingservices.com.au/manage_your_mail/forms_of_id.asp 3. We also may need to verify your credit card payment.

Yes, our customers are welcome to stop by to collect their mail. However, you will need to contact us to make an appointment in advance. We charge a $5.50 or if over 1.25 kg $7.00 pick up fee for monthly clients or $7.50 or if over 1.25 kg $12.00 for PPU clients.